FAQ

frequently asked questions

In-home support, community access, daily living assistance, transport, nursing support where required, and help to coordinate and review your supports. We focus on adults and young people.

Book a call. We confirm your goals and funding, complete risk checks, agree on a Service Agreement, then schedule supports.

We invoice you. You claim from the portal and pay us, or you can pay first and then claim.

Where the NDIS rules allow, yes. We explain travel time and kilometres in your Service Agreement.

Yes. We match based on skills, culture, language, and availability. We aim for consistency.

Contact us by phone or email. We acknowledge quickly and keep you updated. You can also contact the NDIS Commission at any time.